Return and refund policy
Smile out of a Box strives to make the process as convenient as possible and we want our customers to feel confident while purchasing our products. Our policies are customer-friendly.
After ordering of the starter kit, customers have a fourteen days reflection period.
Starter Kit: Our policy on the Starter kit allows you to get a refund if you return within fourteen days from the day of its purchase. The Starter Kit must be unused, unopened and in the same condition in which you received it. All accessories, items included with the purchase, and components that come with the product must be sent back with the original packaging. A refund after deducting the shipping charges will be issued once we have received the Starter kit back.
Starter Kit: The kit comes with a material dispenser if for whatever reason this dispenser is damaged on return, or is not returned to Smile out of a Box, we will deduct the value of the material dispenser from the refund, if a refund is applicable.
We will refund your Starter kit/aligners amount if you are not a suitable candidate for the Smile out of a Box invisible aligners treatment. Our specialized team of orthodontists examines your impressions and reviews your pictures and approves your case. We will start treatment only if they are satisfied and are assured of the desired results. If our orthodontists determine you aren’t a suitable candidate you will be reimbursed.
Aligners: Once you have placed an order for your aligners, refunds are only allowed for manufacturing defects. Goods manufactured according to customer specifications cannot be returned and must be paid in full.
If at the end of your treatment, having followed all stipulated guidelines, you aren’t happy with the results contact us so our team can re-evaluate your results, for this purpose we will need pictures of your teeth. If your re-evaluation is approved, you may be eligible for additional aligners.